Omara Privacy Policy
At OMARA, we are dedicated to protecting the privacy of our residents, clients, staff, and volunteers. We handle all personal information with care and confidentiality, ensuring it is managed responsibly and securely.
Our policies, systems, and procedures comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
You can access our full Privacy Policy by clicking the link below or by contacting our Privacy Officer:
- Email: privacy@omara.com.au
- Phone: 0 (800) 256-16-30
- Mail: PO Box 22, VIC 33
Information We Collect
OMARA Pty Ltd and its related entities (“we”, “us”, “our”) collect and manage personal information in accordance with applicable privacy laws and our internal policies.
Our Privacy Policy outlines:
- What personal information we collect
- How we collect and store it
- How it is used and shared
- How you can access or correct your information
- How to make a privacy-related complaint
Why We Collect Personal Information
We collect personal information to deliver safe, effective, and high-quality care and services. This may include:
- Processing applications for residency or services
- Assessing care, health, and accommodation needs
- Managing billing and accommodation payments
- Supporting ongoing care and communication
If required information is not provided, we may be unable to deliver services or process applications.
How We Use Your Information
OMARA uses personal information for purposes directly related to our services, including:
- Providing aged care and support services
- Communicating important updates and service information
- Improving service quality and operations
Disclosure of Personal Information
We may share your personal information with:
- Trusted third-party service providers
- Healthcare professionals and partners
- Government and regulatory authorities
- To support service delivery
- To meet legal or regulatory obligations
- Where required by law, court order, or contractual duty
How We Collect Information
Where possible, we collect information directly from you. However, we may also collect it from authorised third parties such as:
- Legal guardians
- Family members or next of kin
- Healthcare providers
Data Protection and Security
OMARA takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
We maintain secure systems and procedures to safeguard your data at all times.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections if information is inaccurate or incomplete
- Withdraw consent for certain uses (where applicable)
- Lodge a complaint about how your information is handled
